Our team undergoes training to follow a rigorous set of policies and procedures, ensuring our clients receive the highest level of care. Our dedication is underpinned on being an organization that prioritizes the safety and friendliness towards children, acknowledging, respecting, and advocating for their rights. We not only meet but also surpass compliance with various quality and legislative standards, ensuring excellence in our services.
Standards
Rights
The service upholds individual rights, including freedom of expression, self-determination, and decision-making, actively preventing abuse, harm, neglect, and violence.
Feedback and Complaints
Regular feedback is actively sought and utilized to inform both individual and organization-wide service reviews and improvements.
Service Management
We maintain effective and accountable service management and leadership, aiming to achieve optimal and desired outcomes for individuals.
Individual Outcomes
Individual Outcomes
Services and supports are evaluated, planned, delivered, and reviewed to capitalize on individual strengths, enabling individuals to achieve their goals.
Participation and Inclusion
We collaborate with individuals, families, friends, and carers to foster opportunities for meaningful participation and active inclusion in society.
Service Access
Access to our services, commencement, and departure are managed transparently, fairly, equitably, and responsively.
Human Service Standards
Empowerment
Upholding and promoting people's rights.
Access and Engagement
We promote transparency, equity and integration in our service access.
Service Management
We maintain effective and accountable service management and leadership, aiming to achieve optimal and desired outcomes for individuals.
Wellbeing
Prioritizing and safeguarding people's rights to wellbeing and safety.
Participation
We foster the right to decision-making, and active participation in our participants community of choice.
Governance and Management
We ensure our efficient governance and management policies aligns with standards set by the Secretary to the Department of Health and Human Services.
JESK CARE is a Participant Centred Organisation. The Chief executive Officer is also the director of practice and service excellence.
